Shipping &Order
1.How Long Does It Take To Receive My Order After Placing An Order？
Typical delivery time from local warehouse is 1-7 working days.
Typical delivery time from China warehouse is 5-15 days
Typical delivery time from local warehouse (EU/US/UK/BR warehouse) is 1-7 working days.
Typical delivery time from China warehouse is 5-15 days.
All of our products include shipping costs, which are usually shipped by USP, DHL, FEDEX, DPD and others. Please contact us for shipping options.
2. How do I change my shipping address after placing an order?
Please double check your shipping address when placing an order, the WUPRO team is unable to change the address after the product has been shipped. After you place an order on wuprobuy.com, our team will send you a tracking number via email once the product has been shipped. Please check your email and feel free to contact us at service@wupro.com if you have any further questions.
3.Does the price include VAT and customs duty?
All products shipped from local warehouses such as EU/DE/US/BR/PL/UK are inclusive of VAT and customs duty, you don't need to pay extra tax. If you are not sure if your local warehouse still has stock, please contact wangjinze@wupro.com for confirmation.
4.What if my product is received in a damaged condition?
Please contact WUPROBUY support promptly and we will usually return the product for a refund.
5.What if my product is received in a damaged condition?
Please contact WUPROBUY support promptly and we will usually return the product for a refund.
6.Can you invoice?
Yes, we can invoice your company.
About Taxes and Duties
In most cases, you will not need to pay any additional taxes or duties. All necessary taxes and duties are included in the price of our products.
1. All projectors and accessories: The prices of all projectors and their accessories include all taxes and duties.
2. All products shipped from a local warehouse: If your order is shipped from a local warehouse, the price includes all taxes and duties.
3.For other products if you are unsure if tax is included, please refer to the product page description
In addition, if you are not sure whether the price of the product includes tax, or if you need WUPROBUY to take the responsibility of customs clearance, please feel free to contact wangjinze@wupro.com or start a consultation online to discuss the feasibility.
Products
About projector screen
1.Which projector screen is suitable for standard & long throw projector?
Please provide your projector brand and model, your screen budget, and your usage needs (e.g., whether you want to use it in a bright living room or a dark room). If you have a specific preference for a screen type (such as a fixed frame screen, floor rising screen, or electric projector screen), please let us know so we can recommend the best option for you.
2.How to choose the right projector?
Determine the use of the projector: home, business, education, etc.; consider the projector's brightness, resolution, contrast ratio and other parameters; choose the right type of bulb: traditional bulb, LED bulb, etc.; pay attention to the projector's noise, size and weight and other factors. For details, please contact wangjinze@wupro.com to recommend the right projector for you.
3.What is the difference between your gray and black crystal screens?
Both screens work well with high lumen telephoto projectors, and both offer high contrast and some light resistance. But your choice depends on whether you prioritise brightness and 3D effects (Grey Crystal) or light resistance and performance in rooms with light interference (Black Crystal).
4.How to clean my projector screen?
ALR fabric: Brush the screen lightly or wipe it with an eraser.
Soft white/grey fabrics: Wipe with a soft cloth dampened with water
or dilute with a neutral alkaline detergent. Do not use alcohol or other
alcohol or other solutions to clean the screen as this may distort the screen.
-Other fabrics: Clean in the same way as ALR fabrics.
About projector
1.What is ALPD ® Technology?
ALPD®, Fluorescence Laser Technology, is based on the technical route of laser excitation of fluorescent materials and mixed multi-color lasers for image display. At present, ALPD® technology is widely used in cinema laser auditoriums.
2.I want to project a 100’ image, how far away should my projector be from the screen?
1. The distance from the projector to the screen depends on the projector's Throw Ratio. Generally speaking, the Throw Ratio of a standard projector is between 1.5 and 2.5, so to project a 100’ image, the projector needs to be about 2.5m to 4m away from the screen. Please refer to the specific parameters of the projector to determine the exact distance.
3.I want to use a projector in a room that is very bright during the day, what should I choose?
For best results, it is recommended to use a high brightness (2000 lumens or higher) projector with an anti-light screen (ALR screen) to minimise the effect of ambient light on the picture quality.
Service
1.What is the duration of our product warranty?
WUPRO Cinema's projection screens are usually covered by a 3 year warranty.;
Other products usually have a 1-2 year warranty, depending on the product page.
From date of receipt of goods.
In addition, some of our products offer an upgrade service: replacement instead of repair. Please contact wangjinze@wupro.com
2.What WUPRO RR service, does my package enjoy this service?
WUPRO RR service is an exclusive service launched by WUPRO, the content of which is the free replacement of projection screen, if the screen is damaged in the process of use (non-human damage), we do not repair it but directly send a brand new projection screen to you. Usually you can enjoy this service for free when you buy WUPRO Cinema LeApex CBSP floor rising screen, if you want to enjoy this service for your projection screen, you can buy it additionally.
3.Do you support custom service?
Yes, we offer ODM/OEM services. With our own production facilities for projection screens and laser TV cabinets, we can customize according to your specific needs. For laser TV cabinets, we can customize color, size, materials, and more. For projection screens, we support custom logos, packaging, and other options. Please provide your detailed requirements, and we’ll create the perfect product for you.
