intelligent interactive
FAQ
Shipping & Delivery
1.Does the price include VAT and customs duty?
All products shipped from local warehouses such as EU/DE/US/BR/PL/UK are inclusive of VAT and customs duty, you don't need to pay extra tax. If you are not sure if your local warehouse still has stock, please contact wangjinze@wupro.com for confirmation.
2.What if my product is received in a damaged condition?
Please contact WUPROBUY support promptly and we will usually return the product for a refund.
3.Can I change my address after my parcel is sent?
Sorry, once your parcel is sent out, it is usually not possible to change the address.
4.What will my parcel be shipped by?
Usually by DHL,UPS,FEDEX,DPD and other international famous courier.
Products
1.How to clean my screen?
ALR fabric: Brush the screen lightly or wipe it with an eraser.
Soft white/grey fabrics: Wipe with a soft cloth dampened with water
or dilute with a neutral alkaline detergent. Do not use alcohol or other
alcohol or other solutions to clean the screen as this may distort the screen.
-Other fabrics: Clean in the same way as ALR fabrics.
2. What is the difference between your grey crystal screen and black crystal screen?
Both screen materials have super high contrast and both are suitable for high lumen telephoto projectors. The grey crystal has a better 3D effect, higher brightness gain and looks a bit brighter, while the black crystal has better light resistance and is more suitable for daytime viewing.
3. Can the motorised lift-up screen be mounted on a cabinet or wall?
Yes, the motorised lift-up screen can be installed on cabinets or walls, depending on your actual needs and installation environment.
Service
1. How long is our product warranty?
WUPRO Cinema's projection screens usually have a 3-year warranty. It starts after you receive the product.
2. What WUPRO RR service, does my package enjoy this service?
WUPRO RR service is an exclusive service launched by WUPRO, the content of which is the free replacement of projection screen, if the screen is damaged in the process of use (non-human damage), we do not repair it but directly send a brand new projection screen to you.
if you want to enjoy this service for your projection screen, you can buy it additionally.
3.Do you support customisation?
Yes, we provide customisation and OEM service for you. The projection screen supports light customisation, you can customise the colour, size and logo.
4. Does this screen support 4K/8K/3D?
The screen's support for 4K, 8K or 3D is determined by the projector.WUPRO Cinema LeApex floor standing screen uses PET crystal material to optimize the image quality, improving colour accuracy, clarity and detail.